Note: The songs in all products are accessories of the main products, do not charge any fee!
【 Pre-sale and after-sales contract description 】
1. About delivery:
· A Before placing an order, please contact our customer service staff to confirm whether the required products are available.
· B when placing an order, please contact customer service to modify the freight, small goods are generally sent by express, larger goods are recommended to send logistics, general freight we can only estimate the freight, only provide reference, the actual or according to the freight station charge standard!!
· C If you place the order before 12 am, try to arrange the same day delivery, after 12 am, arrange the next day delivery, because the driver will arrange the goods to the physical stores and nearby customers in the morning, the morning order will be loaded at noon, and sent to the freight yard in the afternoon, in short, we will try to arrange the delivery within 12-48 hours after the order is placed. If the buyer needs a refund before the shipment must contact customer service to determine whether the goods have been issued, if the goods have been issued, must bear the bill fee of 3 yuan and the cost of shipping returns, the company's product packaging will become more and more perfect, as far as possible to reduce the damage in the transportation process, I hope you understand! If there is any other unexpected situation, we will leave a message to let you know!
2. About the product:
· A All products will be inspected during production, after production, before delivery and other times, and fully qualified before delivery, but various uncertainties may lead to the loss of product function, our company guarantees that 98% of all products are good products, 2% are exempt from liability.
· B product pictures are shot in kind, due to the difference in light, shooting level and other factors or the display color difference and other factors, may cause a little color visual deviation, mind dear, please be careful! In addition, due to market changes and other factors, the factory may adjust the color of the product and the outer packaging, packaging method, etc., please refer to the actual situation.
· C Our toys are cheap and good value for money, some buyers feel that the workmanship is rough after receiving the goods, there are flaws, not good materials, not the same as imagined and so on, but these are not quality problems, no matter what Dongdong is not perfect, each of our products are real pictures uploaded in the station, too picky buyers please forgive me, Please consider and see clearly when buying, please consult us.... if you are not sure The company does not accept returns for any reason, large orders can take samples first.
3. About signing
· A Please be sure to check the quantity of the goods face to face and whether the packing is in good condition. If there is any missing damage, please negotiate with the logistics company to solve the compensation. If signed without inspection, the goods shall be deemed to have been accepted without objection. We are not responsible for any problems after that.
· B Please (or other consignee) be sure to check the quantity and appearance of the goods with the Courier logistics personnel (this is your right), if the quantity is wrong or the appearance is damaged, please ask the Courier to sign for confirmation.
Problem 1, the Courier refused to open the inspection together
Solution: After you sign the express bill, take it well, and return it to the Courier after checking it
Problem 2. The Courier refused to sign to confirm the missing quantity
Solution: Just write down his phone number and name
4. Transportation
·A Transportation is carried out by a third-party logistics company and is beyond our control. Transportation time is subject to weather, vehicle arrangements, traffic conditions and many other factors, we and your estimated transportation time, is for reference only, not as the content of the contract, nor as a reason for return.
·B We have no control over express and logistics companies. The arrival time given by our customer service staff is only an approximate time estimated according to normal circumstances, we cannot and cannot guarantee the arrival time of the goods to the customers. What we can do is to ship the goods as soon as possible. We categorically reject it. Therefore, please buyers, especially buyers in urgent need of goods and buyers in remote areas, carefully consider the time risk before purchasing, and please respect our labor, wholesale is different from Taobao, Taobao only has a small package, and wholesale needs to package a variety of different goods together, each package includes our customer service staff, distribution personnel, packaging personnel, and so on. The shipping personnel work hard together, but there are a very small number of bad customers after the goods have been sent, even have safely arrived at the destination, but do not receive the goods, do not cooperate, just blindly ask for a refund, for such a situation, the customer must bear the freight, and the goods will be refunded at a discount of 70%, because we have to send someone to pick up the goods. When they get it back, they have to sort it out one by one.
5. After sales
· A Return and exchange: In principle, the company does not accept returns for any reason after all products are sold (products due to factory quality problems or the problem of sending the wrong goods, can negotiate the replacement, the company bears the one-way logistics transportation costs, all our quotes are ex-factory price excluding freight)
·B Due to the quality problem of the product itself or the lack of function caused by the product itself during the transportation process, the company can provide the original spare parts for free, please report the product problems to us within 7 days after receiving the goods. If the feedback of after-sales problems exceeds the deadline, please negotiate with the customer service, the quality of the products please accumulate more than 20 kg by ordinary logistics return, after receiving the returned products, we will replace the goods together with the customer's next purchase (can not accept the situation of the next shipment together, freight by the customer!) The buyer needs to ensure that the appearance and outer packaging of the returned products can not affect our second sale, otherwise we will not accept the replacement or replace the goods at a 50% discount. I hope you understand
Note: Before sending back must inform the site want want customer service!!!
·A Due to the particularity of toy products, which cannot be compared with household appliances, all toys sold by our company do not implement the three-guarantee policy. In case of after-sales problems caused by improper operation or personal damage, the company can provide after-sales maintenance, and the corresponding maintenance fees are charged. In special cases, please contact customer service staff to communicate and negotiate to reach a consensus.
Most of the product problems can be replaced by replacing the battery, adjusting the battery placement, wire connection... Such as simple operation repair, but also to our toy maintenance consultation and learning, selling toys to repair toys yo, quality problems contact after-sales customer service registration processing.
· B due to poor sales, market resistance, difficult to sell and other factors, or not used or stored in normal ways, or improper operation and other reasons other than the quality of the product itself